Re: Set top box problems
Hi gabbyc88, The answer is NO, this is not normal STB behavior. The only times that I am aware of an STB turning itself off under normal behavior is when you leave it tuned to a channel that you are...
View ArticleNew FIOS TV install - no Programming showing up
I am having trouble getting my FIOS TV working and am becoming pretty frustrated with it. Hope someone can help out. Quick history: I have had FIOS internet for a year or so and has always worked...
View ArticleRe: New FIOS TV install - no Programming showing up
Obvious things are older wiring that doesn't' carry the entire signal. Barrels and splitters (especially one way splitters) may also have this problem. Router not kept active at all times. The only...
View ArticleRe: New FIOS TV install - no Programming showing up
As far as the wiring goes i tested this just a few feet from the FIOS box which was installed just a year ago. I used the brand new FIOS splitter and tried others as well. I also used brand new...
View ArticleRe: New FIOS TV install - no Programming showing up
Have had experience with this. Guide was showing up on every STB in the house but one. Ran through their tests, etc. and gave me a bad reading on the box. Went outside, unscrewed the coax from the...
View ArticleRe: External Hard Drive Stopped Working
Yes - I have to agree with the original poster. I spent hours on 'chats' with the offshore Verizon 'help'(less) teams.... They couldn't diagnose - only read from scripts - and wasted a lot of my...
View ArticleRe: External Hard Drive Stopped Working
Hi RovrAllOvr, Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you...
View ArticleRe: FIOS Battery Backup Unit - Typical Lifespan ONE YEAR? Replacing with...
FYI ... When my battery started beeping (dying) I called Verizon to ask about replacement. They said they do not replace them! I would have to replace and pay for a new battery "but they're only...
View ArticleRe: Aspect ratio issues with SD box and no help from Verizon
Update: To date nothing has been resolved. I am working with the CS people in a private support thread. The technical issue hasn't been resolved. I still cannot control the aspect ratio. The box...
View ArticleRe: Ugly interface
I can't help you with the "ugly interface". The other contributors have already given you some insight into your other concerns. More specifically, the model 2500 STB is the slowest that Verizon still...
View ArticleRe: OTA, FIOS and COAX
Well, that's one less problem. My home is 9 years old and I've been in IT for quite a while. So when we built the house I put in structured wiring and have 10 drops throughout the house with phone,...
View ArticleAll STB's off Line - No IP
Having a problem with all of my STB's (6 total) not connecting to network. I've rebooted each one, the Actiontec router, the OTA, reset router to factory etc. Still no IP addresses to any boxes. Any...
View ArticleRe: Problems with Palladia
The guy from Verizon seems to think that they are having poor reception from those particular station vendors, I have to agree. So until Verizon implements an SLA with these stations, I think we are...
View ArticleRe: All STB's off Line - No IP
Perhaps I'm just showing my ignorance here, but what specifically are you trying to accomplish? How are your STB's malfunctioning? Are you unable to get past the black screen, the red screen? Are you...
View ArticleRe: remote code for Visio Soundbar VSB200
Um, I think he's out sick. The reason that no one is answering you is that there is no definitive answer. As far as I can tell, the older 4-device remotes were programmed before soundbars were popular...
View ArticleRe: remote code for Visio Soundbar VSB200
On the other hand, the grey Comcast remotes have been around even longer than those, and I can get them to work. What did you mean by a "key fix that might help as well"?
View ArticleRe: All STB's off Line - No IP
Sorry - Set top boxes are all working from a TV perspective. Guide data, whole home DVR, On Demand, Widgets etc not working. All show a good S/N ratio and all show Failed Test for IP, WAN etc
View ArticleRe: remote code for Visio Soundbar VSB200
Key Fix is a function on the two-device remotes. It is specifically for getting the VOL+/- and Mute buttons to function on TV's when the normal code works only for power. It may have a code that works...
View ArticleRe: All STB's off Line - No IP
Very interesting. Afraid this one is beyond me. You have already done the router reset and other things I would suggest. Perhaps try reseating the coax connections on the router line. But short of...
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