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Channel: All Fios TV Technical Assistance posts
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Re: Complaint about ads while trying to play from DVR

 I have no problem reading his block of text.  He's upset, and it sounds as if he's justified in rattling out a ton of thoughts at once.

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Why do I have to keep activating hbogo on apple tv?

Why do I have to keep activating hbogo on apple tv? It's constant.  Maybe three to four times a week. ENOUGH already.

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Re: Western Digital ESATA Hard Drive

Except perhaps for refurbs, verizon does not make the final Drive decisions.  They do work with the designers Cisco/ Motorola (Arris) on what options they would like.  Hopefully the new Motorola...

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Re: Complaint about ads while trying to play from DVR

Just so you know, you can disable pop-ups, interactive TV and that FiOS home page in the DVR/STB settings. I believe the pop-ups toggle is under "Promotions" and you can select it to never display such...

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Re: Recorded NBC Shows Not Playing Back

Absolutely but not just one network. I have 6 or more hours of shows which will not play. This is very frustrating. I'm going to contact support (again) and request credit to watch from 'on demand'.

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Cable card. how do I aquire?

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Re: Xbox One and constant flickering, HDMI pass thru

hi i wasnt able to see the hdmi passthrough.  how did you get to it again?

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set top box return to store

I understand that there is a charge for returning a set top box to a store.  Does anyone know what that charge is?

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Re: set top box return to store

It is a restocking fee. You can get a return mailer and send it back for free.

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Re: set top box return to store

Or drop it off at a UPS Store or Mail Boxes Etc. They box it up and ship it back to Verizon for free also. If you return it to the FiOS store, they charge $9.99 now - which is utterly ridiculous. 

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Volume slowly gets lower, then just silence.

Just got my FIOS installed yesterday. 2 of my boxes work fine, but the main living room one has sound issues. When I got home from work, the picture was fine, but there was no sound. Figuring maybe I...

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Re: Cable card. how do I aquire?

I picked mine up at my local FiOS store. It's really the only way to make sure you get the correct model, as I needed a specific one for a Tivo.

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Re: Volume slowly gets lower, then just silence.

All sorts of possibilities.  You didn't say what type Verizon box, TV, and what type of connections. Check the audio settings on the stb/dvr. I recommend setting it to FIXED volume.  This leaves your...

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Re: Why can't I easily search on demand for a movie that I''m currently...

Try info, info, Until menu with program options, then upcoming shows.  Sometimes the on-demand shows but not always.

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Re: Volume slowly gets lower, then just silence.

At work so not in front of it right now unfortunately so I'll have to try those steps when I get home. -I did confirm it happens on all channels as that was something i checked to make sure it just...

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Re: Why can't I easily search on demand for a movie that I''m currently...

It is a good idea. However given the situation you mentioned I believe I would just set the movie to record so that I could watch it later. Sometimes a movie will play on live tv but still not be...

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Re: Cable card. how do I aquire?

. . .only one type of cable card now, the M card. you can get it at some verizon plus stores or you can call customer service to have it shipped to you. Older equipment sometimes uses S cards, but...

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Re: Xbox One and constant flickering, HDMI pass thru

This diagram has the customer plug their STB into the Xbox One and then plug their Xbox One into their television. NOTE: HDMI port on the Xbox One is NOT a pass-through and actually requires the...

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Re: Volume slowly gets lower, then just silence.

you might also try using a DVD player or some other 3rd party equipment to see if sound works ok. This would test if it was a problem with the TV or not.

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Re: Why do I have to keep activating hbogo on apple tv?

what is hbogo?

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