1. From what you've said, it sounds like you did a self-install rather than a Verizon tech coming to your house to do the install. Is that correct? YES
2. Which set top box do you have? THE HD...NOT SURE WHAT MODEL# (AT WORK NOW)
3. Do you only have FiOS tv or do you also have FiOS broadband? If you have FiOS broadband have you tried logging into your Verizon account to see if there is any (useful) info there? I HAVE HAD MY FIOS ROUTER FOR 5 OR 6 YEARS NOW....I SPENT 3 HOURS LAST NITE JUST TRYING TO DETERMINE WHAT I PAID FOR. I RECEIVED NO PAPERWORK, INVOICE, DESCRIPTION OR ANYTHING EXCEPT SOME LAME EMAIL TELLING ME HOW LUCKY I AM TO HAVE FIOS TV
4. Have you tried live chat via verizon.com? I ACTUALLY GOT ACTIVATED VIA THE CHAT SCREEN AND THEY WERE VERY HELPFUL....ONCE ACTIVATED, WE 'LOST CONNECTION' AND FROM THEN ON LAST NITE THE CHAT WAS "UNAVAILABLE".....I SPENT AT LEAST AN HOUR ON HOLD (MULTIPLE PHONE CALLS)AND SENT NO LESS THAN 5 EMAILS WITH NO REPLY (TO THIS MOMENT TODAY).....THE SUPPORT SYSTEM IS A COMPLETE FARCE...ITS LIKE THERE'S ONLY 4 PEOPLE WORKING THE ENTIRE COUNTRY.....GUESS I WAS LOTTERY LUCKY TO GET THAT ONE GIRL ON THE CHAT...
TONITE I'LL PLAY AROUND SOME MORE, BUT AS IT STANDS, THE ONE (OF 3) WORKS GREAT EXCEPT IM NOT GETTING ANY CHANNELS I DIDN'T GET WITH MY ANTENNA (AND CONVERTER BOX).....ABOUT A DOZEN HIT AND MISS CHANNELS....LOCAL STUFF. IT LOOKS AWESOME AND I CANT WAIT TILL IT WORKS....I COULD SEE ALL THE CHANNELS I COULDN'T WATCH AND WAS UPSET NOT TO BE ABLE TO WATCH ANYTHING...