You may wish to upgrade your hardware I am getting 74/21 on my wired dell desktop and 32/11 on my Kindle fire and 34/18 on my ipod 3 so you can acheive this speed with house hold equipment. everything I use is between 3-6 years old and it hits those speeds just fine.We can run 2 xboxes, 2 Wii'S, Ipod,Kindle fire, a nintendo 3ds all streaming with no lag (yes we tried it just to see what would happen with 4 different netflix movies and 2 online games running and then surffed the 2 desktops on the net) and the wirerless doesnt crap slow down on us. I had to replace an old modem/ router and the new one was at my house in 2 days with paid postage to return the old one.
I am very happy with the tv services as well sure I have the occasional glitch and need to reboot something but it is like that with all hardware. I was a direct tv and bright house customer and they are awful in comparison. and I get just fine Customer service from Verizon if you call and are polite and patient you can get anything accomplished with them.
I even use Verizon Cell service the quad play and one bill service and I could not be happier( unless they brought back unlimited data plans but that's for a different forum).