Keyboards wrote:OK, so what do I have to do for a "factory reset"? Is that holding the reset butoon and then having to reset all my wireless and other settings? Or is just a router eboot acceptable?
I don't believe a reboot will work although I would try that first since no settings get lost doing that. If that doesn't work, all you should have to do is push the reset button I think. And then, as you say, redo all of your settings - I had login name and password, SSID (although amazingly that survived the reset), channel number (that survived the reset also, but my setting in the check box about keeping the channel number across restarts did not), N performance mode, DNS settings, WPA2 password. I think that was all I had to redo. One little interesting tidbit: since my customized login info was wiped, the name was set to admin but the password to 1234, which is not the factory default; I don't know what your password will be, but I think it will be the one on the router label.
For me, I think we went through every possible step on the TV, multiple times, and then they did the reset of the router themselves, they did not have me push the button. The rep claimed he asked for my permission to do that, I did not hear that question and did not give permission, but by then of course it was done and there was nothing I could do about it.
Anyway, it is now working again for me. Good luck!
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Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.5
Keller, TX 76248 (VHO 1)