Well I'm glad I tried this forum. Leave it to the customers to help solve such a simple problem. Of course I suffered through the telephone "help" agent and then sat on hold for 30 minutes while I searched for the answer online. If Verizon knew they had this problem out there why didn't they just force the reset themselves? or better yet fix the problem on their end. Alas, at least we don't have comcast.
BTW, after no one picked up after being on hold for over 30 minutes I hung up. What a waste.