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Channel: All Fios TV Technical Assistance posts
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Re: Guide and DVR buttons don't work

You are very welcome Threecoldnoses. Glad I could help. I'm sure I probably didn't discover that cure on my own. After all, who would ever link the word "Recommendations" to full-screen advertisements...

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Re: SNY NY Mets Telecast Guide Error

You still having this issue? My guide says "MLB Baseball" then in the description gives the Mets and their opponent for that day. 

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New Fios TV customer - access full media guide

I have a HD set top box connected to a standard TV.  I can not access the full menu guide.  When I press the Menu button the half menu shows.  Does anyone know how I can get back the full menu guide?...

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Re: Screen goes black

My screen seems to black during commercials (on CNN).  If I select the guide I get that OK, then if I reselect the channel it comes back.  It is doing this on every commercial though.

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Re: TNT (551 & 51) Freezing, Pixelating, and No Sound Randomly!

I've had this problem for months.  Gets bad, then worse.  I live in MD.  No one has any idea how to fix??

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Root sports

I can't get root sports on a new HD box for playoff hockey. Is anyone else having this issue? 

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Re: New Fios TV customer - access full media guide

Hi CAG, Sounds like your Preferred Guide setting has been changed. Follow either of these two pathways to change it back: Menu > Settings > Television > Preferred Guide > Full Guide > OK...

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No TV show search feature on verizon.com TV Listings?

I'm hoping I'm just missing something, because this seems ridiculous.  When I log on to Verizon.com and go to My Verizon, Services, TV, and then TV Listings, it gives me a channel listing with...

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Cable Line Outdoor Installation

Just had a VZ repair tech man run temporary cable line through three home properties -- middle of yards in rear of home -- in order to provide service to another property owner whose line was...

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Re: No TV show search feature on verizon.com TV Listings?

novajeff wrote:I'm hoping I'm just missing something ... Is there really no search for program title or description?  I'm looking and i see no search box for that? ... I've tried a few times and I've...

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Re: TV Guide. Actor names keep disappearing.

.The Verizon Tech just left my home after seeing this problem. {edited for privacy} And, Verizon has closed out the repair ticket as complete. FWIW, If I press the INFO button twice, the info does...

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Re: Cable Line Outdoor Installation

Why did you even let the installer on your property in the first place?  I would have booted him off and called the police if he didn't leave.  That said, is there an easement on the property that...

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Re: Cable Line Outdoor Installation

Hi calljack, Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".  There you...

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Re: TV Guide. Actor names keep disappearing.

Received a message from the forum mod re: my post, which contained a line about the repair techs years working for Verizon. OK, Ill rephrase. The repair tech said he has never seen this problem before...

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New DVR

when will the DVR that was introduced in January at the CES (the DVR can tape 6 shows at once) be available? Also, when will the FIOS one local news channel be available in Westchester County New York?...

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Questions regarding upgrade from Double to Triple Play

Currently we have FiOS 25/25 and Land Line, no TV (not available at the time). From my ONT I have Ethernet, not COAX. I am considering taking the Triple Play offer I received in the mail (50/25 FiOS,...

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Re: SNY NY Mets Telecast Guide Error

Yes.  Still having the problem.  This must be an issue in the Albany NY area.  So far Verizon apparently has not read this message, since its not fixed.

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Remote lag

Every time I turn my TV on it takes the remote a few seconds to catch up. Changing channels or accessing the guide or pressing any button takes a few seconds before anything happens. It is frustrating...

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Re: SNY NY Mets Telecast Guide Error

Just a friendly reminder, this is a forum where users help other users. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and...

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Outdoor Entertainment

I have added a tv to our outdoor patio. I would like to get HD tv out on the patio. Do I have to rent another box or is there another solution?

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