Two days, and counting. More automated calls from Verizon asking if my problem is solved (press 1 or 2), then get put on hold. Frustrating that the calls come to my cell phone, not gonna wait 20 minutes there (and I removed cell number from my Profile, they seem to have captured it anyway). When I return the call via land line - I just get someone who knows nothing about the problem, they read the notes, and repeat that a "network technician" will be contacting me. Took 20 minutes to get that information. Sigh.
posting status to keep this thread alive in hope that someone will turn up who knows how to resolve (other than have entire DVR contents wiped and hope problem doesn't recur). I'm thinking wait a couple more days and swap out the DVR for new box. Meanwhile am busy watching saved programs (like hula performance, those don't turn up very often, lol)