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FIOS APP / Samsung Smart TV Series 5 - 5500

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Hi all -

 

I went out and purchased a Samsung smart TV this afternoon explicitly because I could access the Fios app on the Samsung and would be able to watch live tv with it.

 

HOWEVER, when I set it up today, no matter what channel I watch on the app, about 3/4 of the picture gets cut off about 30 seconds into watching that channel.  I can only see the top left corner of the video.  The rest is cut off, as if it zooms all the way in on that left corner.  I've tried adjusting every setting I could think of -- no luck.  I searched the internet -- no luck.

 

Does anyone have any suggestions on how I can be able to view the complete image? It appears to be a Fios app issue. I'm not having this problem with any of my other Smart TV apps.

 

Any help or insights would be appreciated. Thanks!


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