First off I have no stb's. I only have a cablecard.When I go to channel 835 it brings up Subcription required there is no music or splash screen. I've contacted support through chat and it must have been at least 2 hours of sending back and forth from billing and tech departments. One guy told me I only get the Online Redzone and the tv cost $55. The second guy tried to add some "coding" to my account but said it was unavailable. The next told me it was because it was off season and I try to explain that I should still get the splash screen with music.
He transfered to another guy who resent the activation sugnals to the cablecard which didn't work.That guy sent me to another guy that told me I needed to check the box for redzone at the ordering process (Which is not there btw) so then he tried to add it to the account and couldn't get it to work.He sent to another guy who said he wrote a note on my account that read "NOTE TO BILLING: YOU MUST WRITE RECAP ORDER TO ADD ON ZERO RATED RED ZONE"Then he sent me to another dude asked me all the same stuff and I explain to him the process I was through he then set up a conference chat with someon from tech.
The tech guy told me to click on the banner page which is not there because I dont have a stb I have a cablecard. So he got his floor supervisor to call my cel phone and assure me they are working on the problem. The chat id number was {edited for privacy}
I just want this problem fixed. I dont want to tune in the first day and not be able to watch the games.All in all the techs were very diligent in trying to fix it. Well all except one guy named Keith who was a complete and {please keep your posts courteous}