Yesterday I called Verizon customer service and explained the situation including all the troubleshooting I have done. The tech on the phone did some so called diagnostic testing and said the network in our area was not showing any problems. He then tried rebooting the ONT unit remotely and then ran some tesing on that unit. He said that the ONT was showing some error messages and that it may be the problem. He said he could have a repair guy come out sometime yesterday (Friady 5/16/14) somewhere during the day up to 8 PM. No one ever showed up.
I have gone to my account page on Verizon.com/repair and tried to see the status of my repair ticket but it never goes through all the way and always hangs up at 'please wait while we retiieve your account information". I cannot even check the status of my repair ticket!!!!
I am completely disgusted with Verizon customer service. They are REAl GOOD at apologizing for all the problems that we encounter but mostly flat out useless as to solving them.
I guess I will have to call them again on Monday and set up a new repair ticket. That probably means we will have to wait a few days for an actual appointment. 4 to 5 more days without service that we are still paying big bucks for even during the outage time of 1 week plus 4 to 5 more days at least!
Our TV signal is all but unwatchable today, Saturday 5/17/14. Constant pixelation and loss of sound. If the sound did not stop we could deal with the loss of video intermittently but losing the sound is totally unacceptable.
Is anyone else having problems? Lets all post to this forum and voice our disgust with Verizon TV service and customer service!!!