I just order the Hobbit in HD on Demand and it played in an HD pan and scan version. Contacted tech support about it and they are aware of the issue! If you watch the movie anyway you are charged for it even thought Verizon FIOS is fully aware there is an issue and the customer is not gettting what they paid for. I was unsure the movie was not in the correct 2:40 format until I did some checking against the first Hobbit movie and checked things online. After doing so I confirmed with Verizon tech support. Beware if you purchase a movie and there are techincal issues DO NOT WATCH the movie or you will be charged. Unfortunately this is a 3 hour movie and I only had a limited time to watch it once you start and could not contact tech support until a day later. Poor customer support very poor. I would not have purchased this movie in SD ever and would have waited for Redbox as I usually do but with everyone sick in the house I had time and ordered it.
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