I have a problem that on a regular basis (once or twice a year) FIOS stops recognizing my cablecard{s} as being valid. This causes it/them to no longer be able to tune most channels. In the past they have fixed this but it usually takes multiple calls and/or a service visit. This time I am on my 5th call to tech support and also trying a new cablecard with no resolution. Two of the tech support calls were dropped - so I had to wait in queue all over again for an hour. If they cared about cablecard customers should it really be this hard?
↧