I am writing about a complaint that I have called twice to have serviced now and I need to speak to someone other than a manger to have the issue resolved. Last Sunday I noticed the Verizon cable wires hanging low above my driveway. I called from work several times, but due to the long wait time, I was unable to hold that long from work so could not speak to anyone. The live chat was not able to assist me either. I finally got through on Wednesday morning because of a delayed opening of schools so I was able to wait longer on the phones. Someone came to the house Thursday morning and supposedly fixed the low hanging cable lines. Two of them were hanging three feet above my driveway in which I could not drive both of our SUV's into the driveway. We had to go across the grass where the wires were higher and almost got stuck in the mud. Thursday evening the wires were fixed but they still were only about one foot above my SUVs. I came home this evening to all three wires hanging low again. They are hanging barely above my mailbox, three feet from the ground and again we could not get into the driveway. Many people come down my main thoroghfair streeet and turn around in my driveway. I am extremely angered that they were not fixed properly the first time. I am having comany tonight and was told that no one can come this evening and fix the wires. Not only is that an issue, the antenna on my pick-up truck was damaged due to the low hanging wires. I would like a representative from Verizon's corporate office to call to speak to me regarding this matter. I feel as though I should receive some type of discount due to my inconveience and an apology for the issue not being fixed the first time. I can't imagine that a big company like Verizon does not have emergency dispatch for after 5:00 issues that may occur. I can be reached immediately at{edited for privacy} I have been a customer for several years, but this incident has angered me to the point that I want to switch my cable service.
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