molson622 wrote:I can assure you that I am 100% certain it is not any combination of STB settings or TV settings. This has driven me up such a wall I have gone through pretty much every possible configuration change I could on both. It was about a week or playing with things to try to improve it.
Verizon absolutely sucks. The service is just really, really poor. Their customer service reps don't offer any explanation (except the slip-up one of them made and admitted someone on their side said it was a compression issue or something like that). Every time I ask for a real explanation I get standard boiler plate responses as if they were robots.
I realize the companies are only slightly related, but I just switched my cell phone to T-Mobile (letting them pay my early term fee) because I want nothing to do with these people.
At this point I want an official acknowledgement of the issue, an explanation, and some information about when it will be fixed. If it will not be fixed I want my early term fee waived so I can go to Comast or Dish.
What you are experienceing could be macroblocking. I started getting it 2 months ago. Its has to do with bandwitdh and compression. It is annoying, but its not always on the providers side. It has to do with the network putting their signal out to.
As far as the early term fee being waived theres no chance of that happening as their tos covers issues like this so if you want to switch you're just going to have to pay it like I am if I decide to go elsewhere.